Let’s say that you have purchased an extended auto warranty from Endurance and experienced an unexpected breakdown. A full understanding of the claims process is required to move forward with it.
Endurance is a provider of Vehicle Service Contracts (VSC) for vehicle owners looking for peace of mind against any unexpected repair costs. Their five different coverage plans, optional coverages, and additional benefits all support their mission of providing the best services in the auto warranty industry. For more information, check out this comprehensive review of Endurance.
Understanding the claims process gives vehicle owners effective utilization of their warranties for stress-free repairs. The purpose of this article is to provide a step-by-step guide on how to file a claim with Endurance from the pre-filing to the post-filing stage.
The process of filing a claim begins before it is filed. The first step is to always make sure that your repair coverage is active if you encounter a breakdown. The second step requires you to review your contract, taking into account all the components that are covered by your coverage plan.
As a final step, it is imperative that you diligently prepare all the necessary documents. Your provider may request your policy number and service records. Please ensure you have them readily available. Therefore, storing those documents in a place where you can easily reach them in case of an emergency is important.
Getting your vehicle to safety when an unexpected breakdown occurs is possibly the most crucial step in the claims process. In the event of a sudden breakdown, Endurance has 24/7 roadside assistance and towing services readily available for you to take immediate action.
If your vehicle does not leave you stranded, but you are still experiencing a breakdown, waiting to file a claim would be a huge mistake. An immediate response prevents further damage to your vehicle and makes the claim process easier and less stressful.
Endurance’s repair network is extremely wide because their warranties are applicable at any ASE (Automotive Service Excellence) certified repair facility. This makes it so vehicle owners can receive repair services at a facility of their choice, so long as it is certified.
Once at the repair facility, provide the service provider with the necessary documents to streamline the repair process.
Since Endurance is a direct provider, the facility’s service manager must contact Endurance’s claims department to obtain authorization for the claim.
In the event of an emergency, the repair can be done without the authorization of an Endurance administrator. However, this step should not be disregarded, as any claims not authorized by the administrator but still repaired will not be reimbursed.
The service mechanic may be required to tear down and inspect the vehicle to determine the root cause of the breakdown that occurred and the cost of repair, and to do so, the manager will require your authorization beforehand. This step is required to diagnose the full extent of the damage caused.
This supply of authorization gives the repair facility complete access to assess the extent of the damage to your vehicle and the ability to create a plan to repair it.
Once inspected and the damage has been diagnosed, cooperate with the service manager and review the VSC by Endurance. Since Endurance provides a wide array of services and different coverage levels, cross-referencing the damaged component to the contract is necessary.
It’s crucial to understand whether the warranty plan you bought from Endurance covers the damaged component or not.
A deductible is a fixed amount that is required to be settled with the repair facility before Endurance can cover the rest of the claim’s cost. Deductibles are dependent on the amount agreed upon with Endurance when purchasing the VSC.
These payments are only made when a claim is filed and are mentioned in the contract.
Once the claim has been authorized and the repair is completed, you must submit all the necessary documentation and invoices to Endurance within the first 30 days of the repair so Endurance can reimburse you for the claim, minus the deductible.
To know the status of your claim and when the vehicle will be back in your possession, contact Endurance directly or on their contact page for answers to any questions you may have.
In summary, Endurance’s claims process is relatively easy but still requires crucial steps to be completed. Understanding the process before a claim is required to be filed is beneficial for all vehicle owners with Endurance VSCs, as it helps streamline the process for yourself and allows you to take the necessary steps when an unexpected breakdown occurs.
As a recap, the process requires you to review your contract, have the documents on hand, initiate an immediate response, select a licensed repair shop, contact the claims administrator, authorize any inspections, pay any deductibles, and finally submit the documentation for reimbursement of your claim.