Ryanair passengers left stunned after booking seats that ‘don’t exist’ on flight

A RYANAIR customer has claimed that he and several other passengers boarded a flight only to find their seats on the plane didn’t even exist.

Gerry Harrington and about eight other stunned passengers were left standing at the rear of the plane at Stansted Airport in London after realizing their row of seats was missing.

Gerry and a few other passengers found they had no seats on their Ryanair flight

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Gerry and a few other passengers found they had no seats on their Ryanair flightCredit: Deadline
The plane didn't have row 34 or 35 - the seats they booked

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The plane didn’t have row 34 or 35 – the seats they bookedCredit: Deadline

The holidaymakers were due to fly to Dublin for a Subbuteo tournament on October 21 and were seated in row 35 of the plane.

However, Gerry, 62, said they quickly realized the plane had only flown as far as row 33.

Gerry, from Haverhill, Suffolk, captured video showing him and others crammed into a room at the back of the plane as they wait to find out what’s going on.

The footage shows a man in a safety vest radioing for help to resolve the problem and suggesting that the passengers be put on standby.

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The camera then pans to Gerry, who says, “Everyone here has paid seats.

“We’re stuck in the back of the plane because they overbooked, no they sent a smaller plane.”

Today Gerry said: “It happened to a few people and all of a sudden we were all standing in the back of the plane with no seats and everyone was wondering what could happen.

“Everyone showed their boarding passes and it was clear that something had gone wrong somewhere.

“We were told by Ryanair that if we got off we could have £250 each and that they would accommodate us that evening and get us a flight in the morning but we would have missed the tournament.

“People on that plane had to go home and we didn’t, so we got off the plane.”

Dozens of people left comments on the clip, while some even found themselves in the same circumstances.

One person said: “Ryanair only operates two aircraft types. The Boeing 737-800AS, which is slowly being replaced by the Boeing 737-800 Max.

“I suspect (and it’s only a guess because I had enough information to find your date and route) that you were scheduled to fly on a Max, which has 197 seats, but you were sent an old 800 , which has only 189 seats.”

Another wrote: “Typical Ryanair. Never a communication.

“They know full well that the replacement plane won’t have enough seats. You won’t get a look from them.”

A third commented: “Happened to me in July. I can’t believe this is still happening!”

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A Ryanair spokesman said: “Due to a change of aircraft, a very small number of passengers on this flight from London Stansted to Dublin (21 October) were rebooked on alternative flights the following day.

“Passengers affected have been provided with accommodation and are receiving compensation. Ryanair sincerely apologizes to these passengers for the inconvenience caused.”

Passengers were offered £250 and a hotel while they waited for a flight the next day

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Passengers were offered £250 and a hotel while they waited for a flight the next dayPhoto credit: Getty

https://www.thesun.co.uk/travel/20290534/ryanair-flight-missing-row-seats/ Ryanair passengers left stunned after booking seats that ‘don’t exist’ on flight

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