Relaxed says it is closing its SlackStatus account on X on Thursday evening, which has notified users of incidents and outages on the platform. The office messaging platform will move its incident status alerts to its website.
“We made the decision to retire the @SlackStatus account to consolidate our communications around incidents and focus resources on those most used by our customers,” said Kevin Albers, vice president of customer experience at Slack, in an emailed statement.
Slack has experienced numerous outages and issues throughout its history. More than 10,000 users reported outages back in August, and there were 4,000 failures already in July. The company typically resolves these issues within a few hours 20 million active users. The X account was also a useful way for users to contact the company and obtain information.
Slack is one of many companies pulling out of X this year. American Express And Air France Both removed their customer service accounts from the platform this year. This class of incident reporting accounts was particularly useful with the TweetDeck feature, once a free service that has been moved behind a paywall This year it’s now only available through X Pro for $84 per year. Elon Musk’s social media company is currently testing one $1 annual fee for new users in New Zealand and the Philippines to access the platform.
However, Slack may be trying to make its mistakes less public by moving its incidents off social media and instead to a corner of its website. Slack incidents tended to become trending topics