Business

Tui cancels quarter of flights from Manchester Airport

The cancellations came as ministers attacked airline and airport bosses for failing to prepare for a busy summer season that followed two years of disruption as a result of Covid restrictions.

A government source told The Times: “The sudden flight cancellations and airport delays are totally unacceptable.

“The simple fact is that airlines and airports have been overstaffing during the pandemic, ignoring the fact that billions of dollars in government-provided aid – including furloughs – were intended to protect those very jobs.

“Operators are now struggling to meet increasingly busy schedules as we head towards the first Covid-free summer since 2019 – a fully predictable surge in bookings which should be adequately prepared for.

“Responsibility for adequate staffing rests with the airlines and airports themselves. Not only are they causing great frustration among their customers, they are also missing out on the benefits of the strong recovery in outbound travel.”

A Tui spokesman said: “All other airports in the UK are to operate normally.

“We understand how disappointing this will be for those affected; However, we believe this is necessary to provide stability and better customer service at Manchester Airport. We will continue to work closely with all of our airport partners and suppliers to provide our customers with the best possible holiday experience.

“Customers affected by the flight cancellations will receive a full refund for their holiday, as well as an additional goodwill gesture. Affected customers will also receive information on how to apply for regulatory compensation within the next 14 days.

“We want to reassure our customers that cancellations of this nature are extremely rare and thank them for their patience and understanding.”

https://www.telegraph.co.uk/business/2022/05/31/tui-cancels-quarter-flights-manchester-airport/ Tui cancels quarter of flights from Manchester Airport

Russell Falcon

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